Sox Crew – Sox Footwear Sweden

Joris Ryf

Switzerland
Mountain biker & E-bike

Candice Lill

South Africa
Mountain Biker & Olympic qualifier

Romeo Eksteen

South Africa
Blue Bulls Rugby Player

Kirsten Landman

Kirsten Landman

South Africa
Enduro Racer – Dakar

Catherine Colyn

Catherine Colyn

South Africa
Mountain biker & road cyclist

Robyn de Groot

South Africa
Mountain Biker

Cherie Redecker

Cherie Redecker

South Africa
Cyclist

Tiffany Keep

South Africa
Mountain Biker

Kevin Bekenstein

Kevin Bekenstein

South Africa
Mountain Biker

Charlene du Preez

Charlene du Preez

United Kingdom
Track Champion

Rossouw Bekker

South Africa
Mountain Biker

Kim Le Court

South Africa
Mountain Biker

Frances Janse van Rensburg

Frances Janse van Rensburg

South Africa
Mountain Biker

Yolandi du Toit

Yolandi du Toit

South Africa
Team Garmin

Ben Melt Swanepoel

Ben Melt Swanepoel

South Africa
Team Garmin

HB Kruger

South Africa
Mountain Biker

Nicol Carstens

South Africa
Mountain Biker

Jacques Janse van Rensburg

Jacques Janse van Rensburg

South Africa
Mountain Biker

Daniel van der Walt

Daniel van der Walt

South Africa
Mountain Bike

Johan van Zyl

South Africa
Mountain Biker

Robert Hobson

South Africa
Mountain Biker

Courteney Webb

South Africa
Mountain Biker

Marc Fourie

South Africa
Mountain Biker

Natasha Felix

South Africa
Runner

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Free Shipping

Local PickupHow do I check the status of my order?

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@soxfootwear.se with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Our delivery services are limited to physical addresses. Deliveries to P.O. boxes will fail.

Returns

Our policy lasts 7 days. If the 7 days have gone by since your purchase, unfortunately, we can’t offer you a voucher or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@soxfootwear.se.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@soxfootwear.se and send your item to: C/O Bengt Stenerhag Svavelstigen 22, Falun, 791 56, Sweden

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: C/O Bengt Stenerhag Svavelstigen 22, Falun, 791 56, Sweden

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 1000KR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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